Based in the West Midlands but working with businesses around the UK, we are an experienced recruitment agency specialising in Health and Social Care. We bring decades of first-hand experience to what we do, and we do it with boundless passion for helping care companies get the right people into the right roles, so they can continue providing the highest possible standard of care to their clients.
But we offer much more than just recruitment services. Our motto is ‘recruit, train and retain’, and this informs everything we do. We know the cost of a bad hire can extend to more than your business finances. It can impact on your team and their morale, and more importantly, it can impact on your clients and the care they receive. Recruitment and retention in the care sector can be notoriously difficult, so we use our years of knowledge and experience to make sure you get the right people in the right jobs, and that they are onboarded and trained in a way that ensures they become as invested in your business as you are.
Over 18 Years industry experience
How are we different?
‘I book agency and they don’t arrive. I don’t even get a phone call.’
‘I am left waiting weeks for the position to be filled.’
‘They don’t seem to understand that a Registered Manager doesn’t always meet the need of every company. Sending me a manager that has only managed supported living services wasn’t right for my domiciliary care company.’
How many of these situations can you relate to? The chances are you will be able to identify with at least one, if not all of them. But when you consider that the end user is somebody’s mum, child, loved one, it’s really not good enough. We’re committed to doing things differently. We genuinely care about you, your business and your clients, and we know that the best way of helping everybody succeed is by helping candidates and clients forge meaningful, long-term relationships that benefit everyone.
Our Health and Social Care division is headed up by our Director, who has more than 18 years’ experience managing large care companies. Really knowing the sector, and every role within it, means we can work closely with you to recruit the best people to the right jobs, as well as offering advice on how to build those all-important, long-lasting relationships. We also know that recruitment doesn’t stop when a position is filled. You want that staff member to stay for the long-term and really make a difference to your business and your clients, so we offer a range of training services to bring your new staff member up to speed and empower them to do their jobs to the highest possible standard.
12 month rebate on permanent placements
Recruitment for the long-term
The first thing we’ll do when helping you recruit is take the time to get to know you and your business. Recruitment can so often be seen as just a numbers game, but when you work in the care sector, there’s far more to a successful relationship than numbers alone. We’ll take our time to get to know your vision and values so that we can supply staff who are not only qualified, but who have the personal qualities and attributes that will make a real difference to your business, your team, and your clients.
And we’re so confident we’ll find the right fit for you that we offer a 12-month rebate guarantee on all permanent placements, giving you complete peace of mind about your financial investment. When most companies offer a 12-week guarantee, that speaks volumes about our commitment to getting it right for you the first time.
Use us as a contingency plan
Agency cover you can trust
Even with the best, most reliable people on your team, there are going to be times when you need to draw on agency staff to provide cover. People get sick, take annual leave, and need time off when they start families, and it’s important to have a contingency plan in place to deal with these staffing shortfalls and emergencies.
In those times of need, you want to have an agency you can trust. If you’re ringing up to get last-minute cover for staff illness, you need to know your agency is going to be able to supply you with qualified and experienced staff who will be able to turn up and get the job done well.
We are that agency. Here at Personal Touch, we have a bank of experienced and qualified care assistants, senior care assistants, support workers, domestic staff, chefs/cooks and managers who can fit seamlessly into your teams, for however long you need them. So whether you need last-minute cover for a one-off shift or a longer-term placement, we’ll be able to find you the perfect person.
Delivering the solution, saving money
Are you too agency dependent?
For many care companies, using agency workers has become a permanent state of operation rather than a contingency plan. What about you? Are you using more agency workers than you’d like?
We’ve spent many years at the frontline of care provision, so we know the problems that can arise through an over-reliance on agency staff. Not only can it have a negative impact on your company finances, it can be extremely detrimental to staff morale and even your clients’ wellbeing. Your staff want to feel part of a team. Your clients want to know the people who are looking after them.
We specialise in helping companies get out of this situation quickly. We will launch a recruitment campaign that gets the agency out of your service and the right person in the job for the long-term.
Not only will we save you hours of heartache and stress, we’ll also save you money. Within eight weeks of your new staff member being in place, you’ll have paid off our fee and started to save all that money that was going towards agencies – money that can be put back into your business to provide the best possible care for your clients.
Much more than just sourcing a candidate
Our onboarding services
Our services don’t stop when you’ve filled your staffing vacancies. We know the onboarding process can be time-consuming and that you don’t always have the resources to dedicate to doing a prompt or thorough job of it. The first few weeks of a placement are critical in ensuring a new employee feels supported and included, and you don’t want to lose your new staff member to another company because you don’t have the time to onboard them quickly. We can help. We’ll support you to get your new employee settled in and working to the best of their ability. We’ll do enhanced DBS checks and get your new staff member on the update service, obtain references and get them verbally verified, and help with the completion of all relevant paperwork. We can also offer any required training to ensure your new employee is compliant with mandatory training and ready to start making a difference to you and your clients. We have first-hand knowledge of everything that needs to happen to ensure your relationship gets off to the best possible start, and we’re committed to providing the all-encompassing service that will make that happen.
We can be your in-house recruitment team
Recruitment Process Outsourcing
For many of our clients, recruitment is an ongoing consideration. But a dedicated member of staff to deal with recruitment is not always viable. Maybe you don’t need somebody full-time. Maybe you only need to recruit intermittently. Perhaps you don’t have the funds to employ a recruitment professional right now, or maybe you simply don’t have the office space to accommodate another person. Recruitment Process Outsourcing is a great solution to these and many other problems.
RPO basically means that we’ll become a member of your team, working flexibly to focus on recruiting to your business. For an agreed number of hours each week, or for however often and long as you need us, we’ll work as your dedicated recruitment consultant, developing candidate attraction plans and running your recruitment campaign so you can get on with running your business.
If you’re already set up with job boards and social media accounts, we’ll use these to place engaging job adverts that attract the right candidates for your business. If you don’t have those tools in place, we can offer a service that makes the most of our own job boards, recruitment software and database. We’ve got you covered.
By using our RPO service, you’ll get all the benefits of having an in-house recruitment professional but without expense. There’ll be no annual salary to pay, no holiday or sick pay, and no pensions and NI contributions to make. Not only that, but because we know exactly where we need to be to find you the best candidates, you’ll be free to focus on doing what you do best, which is providing high-quality care for your clients.
If you need support with recruitment, get in touch with us today. We operate 24 hours a day, seven days a week – because we know you do too.